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Our Legal Terms and What They Mean for Your Account

Before you open an account or fund your wallet via bKash, Nagad, or Rocket, read these legal conditions carefully — they define what we offer, what you agree to, and how eligibility is determined by your local law and region.

Eligibility by local lawAccount terms apply at registrationbKash, Nagad, Rocket coveredBangladesh region conditionsContact us for policy queries
1777bd1 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us About Legal or Policy Matters

If something in our legal terms raises a question about your account, your wallet transaction, or your eligibility, our support team can help clarify how those terms apply to your situation. We do not provide legal advice, but we can walk you through our policy in plain language. Raise your query through any of the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard. A support agent can explain how our legal terms apply to your account, wallet use, or eligibility questions.

Email Support

Write to our support address for formal policy queries. Include your registered account details so we can locate your records and respond accurately.

Help Centre

Our Help Centre contains plain-language summaries of key legal conditions, covering account rules, payment terms for bKash, Nagad and Rocket, and data handling.

ACCOUNT SECURITY POSTURE

How We Handle Your Data, Security and Account Access

Knowing how your personal information and account data are managed is part of understanding your legal position with us. We apply SSL encryption across all account sessions and payment flows — whether you are depositing via bKash, checking your Nagad transaction history, or reviewing a Rocket withdrawal. Here is how our key policy areas work in practice.

Data Retention

We keep account and transaction records for the period required under our internal retention schedule. You can request a summary of what we hold about your account through our support team.

Cookie Policy

We use session cookies for account authentication and analytics cookies to understand how the platform is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update or correct personal data we hold, submit a written request via email with your account ID. We action verified correction requests within a reasonable period under our policy.

Common Legal Questions About Your Account

These are the policy questions we hear most often. If your question is not covered here, reach our support team directly through live chat or email.

Yes — access depends on your local law and eligible region. We do not determine legality for you. Check the regulations that apply in your location before opening an account.

We collect your name, registered mobile number, and payment wallet details — such as your bKash or Nagad account number — to create and verify your account and process transactions.

Records are retained according to our internal data retention schedule. If you want to know exactly what we hold, contact support with your account ID and we will provide a summary.

Yes. Submit a written request by email with your account ID and the specific correction needed. We review and act on verified requests within a reasonable period under our stated policy.

We post a notice when terms change, and the updated version takes effect from the date shown. Continuing to use your account after that date means you accept the revised conditions.

Raise the dispute through live chat or email, providing your transaction reference and wallet details. Our team reviews the account-side records and responds with what we find.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.